Ionic not turning on

[Pimentex]

Hi,

When i try to turn on Fitbit Ionic Comes the logo but nothing more hapens.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Pimentex, welcome to the Community Forums!

Thanks for bringing this to our attention. To resolve this situation, please follow the next steps to perform a factory reset on your Ionic:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Let me know if the issue persists. 

[Pimentex]

Hello
I did it but after logo disapear it didnt vivrate and nothing more hapen. After a few hours the logo apears again I folow the instrutions again and hapen the same
Regards

Luís

Moderator Edit: Personal info removed

[RicardoFitbit]

Your update is appreciated @Pimentex.

Thanks for trying the factory reset procedure that was shared on my previous post. Since you're still experiencing difficulties, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[DylynH]

THANK YOU SO MUCH FOR POSTING THIS!!!

My Fitbit just went blank a couple days ago and I have had it plugged in since then in hopes that it would eventually reboot (this has previously happened..). Spoiler alert, it still wouldn't turn on after 2 days! 

I thought I would try this even though it is for a slightly different issue and BOOM! it turned on!! You have saved me from being completely lost in time and possibly buying a different brand as my watch isn't even that old. Thank you so so much! Truly appreciate the info!

[RicardoFitbit]

Welcome aboard @DylynH.

You're more than welcome, I'm really happy to know that your Ionic is now working after trying the troubleshooting steps that were shared on my previous post. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.