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How long a replacement process takes?

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‎06-25-2020 03:11 - last edited on ‎06-25-2020 15:33 by Fitbit Moderator

‎06-25-2020 03:11 - last edited on ‎06-25-2020 15:33 by Fitbit Moderator

Hi,

I`m based in the UK.

I was advised by support to return my dead Ionic for replacement.

It was delivered to the Birmingham Fitbit Office this morning.

Anyone got any idea how long it`ll take(roughly) for me to recieve my replacement?

TIA

Womble

 

Moderator Edit: Clarified subject

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‎06-25-2020 15:31

‎06-25-2020 15:31

Hi @womblevra, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. A replacement process could take 5 - 7 business days to be completed, but this also depends on your location and other aspects like postal service internal policies, weather, etc. My best advice for you will be to keep working with our Customer Support team directly if you require further assistance with your order.

 

I'll be here if you need anything else.  

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