help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic showing data not cleared, sync and try again

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-24-2020 22:58 - last edited on ‎06-25-2020 17:27 by Fitbit Moderator

‎06-24-2020 22:58 - last edited on ‎06-25-2020 17:27 by Fitbit Moderator

Ionic stopped working this past Saturday after sync. Tried rebooting several times and now getting red X( data not cleared, sync and try again). Is there any other methods besides the ones listed already? 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-25-2020 17:35

‎06-25-2020 17:35

@TXbilt72 A warm welcome to the Community. Thanks for the details mentioned. 

 

I appreciate the troubleshooting tried prior to posting. Please confirmed you followed this procedure to fix this message: 

 

- Remove it from Bluetooth 

- Turn off other Bluetooth connections 

- Update the Fitbit app 

- Set it up as a new device 

 

Let me know the outcome. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes