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‎02-20-2020 14:11 - last edited on ‎02-21-2020 17:38 by Fitbit Moderator

‎02-20-2020 14:11 - last edited on ‎02-21-2020 17:38 by Fitbit Moderator

After resetting and disconnecting it still is not working, firmware shows that it’s updated wth??

 

Moderator edit: Subject for clarity 

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‎02-20-2020 16:43

‎02-20-2020 16:43

Contact Customer Support.

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‎02-21-2020 17:34

In response to SunsetRunner

‎02-21-2020 17:34

Hello @Elmascabron, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

@SunsetRunner Thanks for your support!

 

Let me know if you have any additional questions, I'll be here.

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