help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Display not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-17-2020 08:33 - last edited on ‎02-17-2020 11:03 by Fitbit Moderator

‎02-17-2020 08:33 - last edited on ‎02-17-2020 11:03 by Fitbit Moderator

Ive got a bizarre issue on my Ionic which ive had for about two years...

 

The screen started flickering, like a poorly tuned in TV, then the display would split in two (on the horizontal)...then go blank..., if you pressed a button the screen would illuminate slightly and then go fully blank again.

 

It is still recording steps and sleep etc. I spoke to support who got me to reset it and update the firmware etc but no joy, only to be told I would have to buy a new one....Not happy, these things are expensive and you would expect them to last a bit longer than that (especially as I don't abuse the device)

 

looking at the forumn it looks like I am not the only one.... 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎02-17-2020 11:02

‎02-17-2020 11:02

Hi @agill2407, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Ionic, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

Best Answer
0 Votes

‎02-21-2020 04:04

In response to RicardoFitbit

‎02-21-2020 04:04

Thanks for the reply, but not really helpful to be honest...

 

At the end of the day I've been told that there is nothing they can do and ill have to buy a new one (though to be fair they gave some discount but still cost £180+ with VAT), so whilst it is great that you are trying to improve your products it doesn't help those with faulty ones.

 

As i say, if the watch had a tough life i could accept it as "wear and tear" but this thing just tracks the steps, weight and sleep of a fairly sedentary middle aged bloke..., unfortunately you have me by the "proverbial's" since my partner has an Ionic and they both link to Aria scales otherwise i would have looked for an alternative...

 

Upwards and onwards i guess

Best Answer
0 Votes