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‎10-13-2019 02:56 - last edited on ‎10-14-2019 13:09 by Fitbit Moderator

‎10-13-2019 02:56 - last edited on ‎10-14-2019 13:09 by Fitbit Moderator

I updated my fitbit last night and woke up this morning to nothing on my screen I have tried to restart but nothing happens😏

 

Moderator edit: Subject for clarity 

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‎10-14-2019 13:09

‎10-14-2019 13:09

Hello @sansha, welcome to the Community Forums!

 

I appreciate the information that was shared in your post, your effort and patience troubleshooting your Ionic prior to posting are appreciated too. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

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3 REPLIES 3

‎10-14-2019 13:09

‎10-14-2019 13:09

Hello @sansha, welcome to the Community Forums!

 

I appreciate the information that was shared in your post, your effort and patience troubleshooting your Ionic prior to posting are appreciated too. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

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‎10-14-2019 15:37

In response to RicardoFitbit

‎10-14-2019 15:37

Thanks for your reply but my fit is working now
Sent from Mail for Windows 10
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‎10-14-2019 15:39

In response to sansha

‎10-14-2019 15:39

Thanks for your reply and update @sansha.

 

I'm happy to know that your Ionic device is working as the way it was designed again. Please do not hesitate to contact me back if you need anything else or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

It was a pleasure to assist you! 

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