help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Distance will not work

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2018 11:00

‎08-15-2018 11:00

Hi! 

First of all, Im so sorry for my bad english, but I will try... 

 

My distance will not work. Today I went out for a ride, and it automatically said that I was 'outdoor bike', but here's my problem.... 

I biked almost 8 km, but it does not show in the 'distance'. I have tried it before with my Blaze, but I just bought this Ionic today... It was some of the things that really annoyed me with the Blaze. When I go log a ride or something it will count in the 'distance', but when I don't... I wont work.. Can someone help me, or explain? 

 

Best Answer
0 Votes
1 REPLY 1

‎08-15-2018 11:16

‎08-15-2018 11:16

You mention that it automatically noticed that you where riding a bike, @EmilieSchwabe, this is what is called auto detecting an exercise. 

While on a bicycle, without GPS, distance can not be measured, this is the same with the Charge 2

If distance would like to be measured then the multisport mode called Bike will need to be used.

 

How do I use exercise apps and modes on my Fitbit device?

Track specific exercises and save the data to your exercise history
How do I customize the exercises on my Fitbit device?
Best Answer