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Don't do a factory reset!

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‎04-30-2020 09:19

‎04-30-2020 09:19

On Sunday I literally climbed a mountain (1500' up and down in snow with crampons). Number of stairs recorded on Ionic - 0 as in zero. On Monday I ran a three mile out and back...exact same course both ways. There was a 15% difference in the mileage recorded out and back. Okkayy. Time for a soft reset. No improvement. Okkayy. Time for a factory reset.

 

Game over. The watch will not come back to life. I tried all the methods listed. No joy. Since the watch won't come to any form of life there is no way to up load a firmware fix...the watch is toast.

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‎04-30-2020 11:51

‎04-30-2020 11:51

Have you tried a restart? 

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‎04-30-2020 12:12

In response to Rich_Laue

‎04-30-2020 12:12

I have permanent indentations on my fingers doing the left button, bottom right button hold-down "restart"...about 50 times. Also tried the ol' all three button hold down technique. No joy.

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‎05-02-2020 20:22

‎05-02-2020 20:22

This is exactly what happened to mine as well - dead after a reset.

 

https://community.fitbit.com/t5/Ionic/Fitbit-Ionic-unresponsive-after-a-reset/td-p/4199546

 

I had updated the software to the latest version before resetting so that is not an issue either. As mine is out of warranty I guess they don't care much. Getting a different device this time - https://www.bestbuy.com/site/samsung-galaxy-watch-active-smartwatch-40mm-aluminum-black/6325856.p

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