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Unable to install Spotify on Ionic

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‎05-01-2020 18:06 - last edited on ‎05-02-2020 16:09 by Fitbit Moderator

‎05-01-2020 18:06 - last edited on ‎05-02-2020 16:09 by Fitbit Moderator

I have tried to to download the app to my watch via the instructions. All other apps are available - the spotify app is a clear rectangle and doesnt load. I have a google pixel 2 XL with android 10, the watch has the latest firmware as  there is no update pink ribbon visble when I check for updates. 

What else can i do???

 

Moderator edit: Updated subject for clarity 

 

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2 REPLIES 2

‎05-02-2020 16:19

‎05-02-2020 16:19

@goldyjs Welcome to the Community. Thanks for getting in touch about this. 

 

I appreciate that you mentioned you have a Pixel 2 XL with Android 10. I would like you to log out from your Fitbit app and force quit it. After this, please log back in and check if you're able to install Spotify app. 

 

If you continue to experience difficulties, please attach a screenshot to your next reply. 

 

I'll be around if you have any additional questions. 

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‎05-02-2020 22:59

In response to SilviaFitbit

‎05-02-2020 22:59

No change
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