Iconic suddenly died

[HJBJR]

My Iconic suddenly died.  It had 50%+ battery power and then the screen just went blank and could not restart it.  I tried the back button and down button restart....nothing. Cleaned contacts as instructed to try and recharge it......nothing.  It is completely dead.   I spent over 4 hours yesterday waiting for help on the chat line....no response from fitbit. 

Any ideas out there?

HJBJR

[DramaQueenDiva]

Try emailing support or reaching out to them via Twitter....they're usually really good with addressing issues like this on those channels (especially Twitter!).

[HJBJR]

Thanks for the response but it will not help me as I do not use Twitter or FB or any other social medias.  I have reached out to them via email and will work that avenue.

Thanks Again

[lovemydogs]

This happened to me last night too. I'd been having issues syncing the past few days but then all of a sudden it turned off last night and nothing has worked. I reached out to fitbit support through the chat and they are sending me a replacement. 

[lungfisk]

Hopefully your ionic is less than a year old (if not, you're screwed ) 

My 14 month old Ionic completely died last week, and many other users are apparently experiencing the same. Fitbit's magnanimous solution is to allow us to buy new (hopefully functional?) devices at minor discount. 

I guess Fitbit's market dominance is such that they can just constantly release new garbage hardware and provide zero support with zero consequence. 

Go through the support chat, they can quickly troubleshoot and figure out your options.

[HJBJR]

Thanks for the response, my fitbit was 15 month old and died and yes they offered me a 40% discount on a new Iconic.  I was one of the first people to buy the Iconic and paid $320 so only getting 15 month of life was pretty disappointing.  Not ready to jump back on the Fitbit train at this point.

[Placeman]

The exact same thing happened to me Sunday (1/20/2019).  The battery had about 50% left and it just died.  Tried charging it, resetting it by holding all three buttons, etc.  Nada.  I'll give customer support a ring, but since it's out of warranty, I'm not too optimistic.

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@HJBJR wrote:

My Iconic suddenly died.  It had 50%+ battery power and then the screen just went blank and could not restart it.  I tried the back button and down button restart....nothing. Cleaned contacts as instructed to try and recharge it......nothing.  It is completely dead.   I spent over 4 hours yesterday waiting for help on the chat line....no response from fitbit. 

Any ideas out there?

HJBJR

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[Socrjul]

Same thing happened to me today. Day 1 purchase from fitbit. After all the nonsense we had to deal with the OS not working the 6 months and now at 1.5 years I'm out $300 but welcome to a 40% off to purchase another item. Now that I'm reading the forums, this clearly isn't an isolated incident.

[HJBJR]

I have moved on to the garmin vivoactive 3 music that I purchased two months ago and could not be more pleased with the change from a software perspective.  Waiting now to see if outlasts the 15 month life span of the Iconic.  Hope you find something that works for you.

HJBJR

[primespin]

Same thing with me. My Iconic was 15 months old. Before bed two days ago, I noticed it was at 37% battery. I put it on the charger and in the morning, it was dead. Tried resetting, factory resetting, etc. through a chat session with Fitbit, but to no avail. After spending $270 for 15 months, I am definitely feeling ripped off. Because it was three months beyond warranty, they only offered me a discount on a new purchase. 

I have had three Fitbit devices over the years, but none have lasted two years. I admit that one failure was my fault; it went through the laundry. The second failure was a non-replaceable band that fell apart. And now, this most expensive failure of the Iconic which was working perfectly until its sudden death overnight has finally convinced me to look elsewhere for a fitness tracker product. 

[HJBJR]

My Iconic was my third fitbit product also.  My first one was a gift and it was the one that went on your belt.  It popped out and I lost it so I purchased one of the small wrist watches.  The band keep popping off so I ordered a replacement band but had the same issues until it finally popped off when I wasn't looking and lost it.  The failure of my Iconic after 15 months was the last straw and could not stomach another dime for products that have no reliability.  Good luck with your next purchase.

[kawaiiko · Accepted solution]

Has anyone done a restart on few Ionic at least five times to have a failed issue and then done a reset (removing it completely from the account)

I use my ionic for every workout and have no issues.  I also clean the charging contacts monthly.

to do a reset:

1. Remove the Ionic from your account.
2. Delete the bluetooth pairing.
3. Press and hold all buttons on the device.
4. Wait until the Fitbit logo disappears, then release the bottom right button.
5. Wait until you feel a vibration, then release the other buttons.
6. You will probably see a red X message, just ignore that and setup the device again.

if this fails, please contact support...

[HJBJR]

I have worked with Fitbit customer support and tried everything they directed me to do including holding all the buttons for more than 20 seconds several times to get it to reset with zero results.  My Iconic is DEAD, DEAD, DEAD.   If you would like me to send it to you so you can see how DEAD it is send me your address.

[SunsetRunner]

same as me , this happened to me in January , they didn't help me , all they did , checked my warranty , then said , oh , your warranty expired , we cant help you ! 

this is an issue with their watch , but they wont admit it , instead they sent a replacement for people who are still under warranty and they say sorry we cant help for people out of warranty ! look at their reply to me .

(Thank you for getting back to us with the information requested.
Upon checking our system, we found that your Ionic warranty expired on 2018-10-28, therefore, we're unable to provide you with a replacement of your device. )

currently my Ionic is dead as it wont turn on !

[chenari]

My Fitbit iconic died after 14 months. I believe the company has an issue with software do that they can turn the device off so that you can buy another one (or upgrade one). My case number was more than 30 millions which means that many customers complain about Fitbit.

[HJBJR]

If Fitbits plan was to get me to buy another watch it failed as I moved on to another brand.

[WMAdams]

Thank you! It worked.