Duplicate Notifications

[KahneFan]

Using an S8 with the Ionic. I'm getting duplicate email, text and calendar alerts for some reason. It's really annoying because it's spaced just get enough apart that I forget and think I'm getting a second notification. Anyone else getting this? 

[mariossp]

Try disabling your primary text,email and calendar apps and instead go to App Notifications and select them through there.

[KahneFan]

Thanks for the suggestion. Unfortunately I'm still getting duplicates.

[mariossp]

Try resetting to factory settings then.

[FastEddy-]

Hi KahneFan,

I think I experience the same.

When I get a WhatsApp message that I clear on my Ionic and then another WhatsApp messages comes in, I get both messages on my Ionic.

Does this describe your issue with duplicate notifications as well?

Would be nice if this could be patched.

[KahneFan]

Factory reset watch. Uninstalled/re-installed app. Re-paired phone... Still duplicates. And, to add, I getting duplicate Instagram notifications as well, so I'd imagine it's all notifications. An example as to what I'm getting, my watch will vibrate, I look down and see (insert notification). Then 5 - 10 seconds later, vibrate, same notification. Then, if I swipe up, in the notification list, there are 2 items listed for the exact same notification... For ALL notifications. If I have 4 uncleared notifications, I'll have 8 items in my list.

[West100]

I am having the same problem.  I will get a notification from my text message and then a few minutes later I get it again. 

[CopperWolf808]

I am having the same problem on my S7 Edge. If I don't check my messages right away it will send me double the notifications. It will even send me a duplicate after I dismissed the notification from the watch and when I go into my phone it will send me the same one again. 

[glennzb]

Same problem using Ionic with Samsung Galaxy Note8

[SunsetRunner]

Would be nice if people updated their signatures with make of phone and Android version being used, then we could tell at a glance what config has the problem or not every time they post.

I can't reproduce with my environment.

[glennzb]

I listed my phone; Note8

It's running Android 7.1.1

[SunsetRunner]

In case people aren't aware your signature can be found clicking the head icon on top right, clicking my profile followed by "signature"

[glennzb]

What was really ironic (or Ionic) was I got the email notifying me of your reply TWICE 

[SunsetRunner]

---

@glennzb wrote:

What was really ironic (or Ionic) was I got the email notifying me of your reply TWICE 

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I posted twice. The timestamps seem to make sense for both these posts.

[Kight]

Same problem here with a Galaxy S8.  Mine seems to have to do with unread emails mostly.  If I see a notification for an email but don't go read it the watch will keep buzzing my arm until I do read it.  Then there are times when it will buzz me as many as 4 times in succession for the same notification.

Mine may be defective hardware as I was told by Fitbit helpline that was the reason I get steps while charging.  Hopefully when I exchange mine tonight it will sort things out.

[MK301167]

I heave same problem on my Samsung S7 edge, running android 7.0

[SunsetRunner]

Latest android app version fixed it for me.

[MattFitbit]

@glennzb @MK301167 Great to see you on the forums! 

Our team recently released a new version of the Android app to 100% of our users. If you are still receiving duplicate notifications, I suggest updating to the newest Android app version (2.62). 

For instructions on how to update your app, follow the steps in this article. 

If you still continue to receive duplicate notifications after updating, please let me know. 

@SunsetRunner Thanks for the assist! 

[MK301167]

Fitbit app udated, still receiving duplicates. Even after reading and closing them on phone. Galaxy s7 edge, android 7.0


Martins

[MattFitbit]

@MK301167 Thanks for taking the time to get back to me. I have forwarded your report to our engineering team who are currently investigating this.

If anyone else is still receiving duplicate notifications after updating their Fitbit app for Android to version 2.62, feel free to let me know!