@Maritamons wrote:
Hi there. My Fitbit Ionic sensors are not working as they should. It does not register my heart rate or steps.
I have tried all the troubleshooting suggested such as changing clock face and turn on off/ re-sync, also including performing a factory reset. And it still wont register my steps or heart rate (heart rate is on). Any other suggestions? The ionic is one year old. Regards Marita 😃
Would def call Tech Support and see if they will replace your device for no charge. If out of warranty they normally offer a discount. When defective they generally have a “zero tolerance” policy. Mine was defective and was replaced right away. Try that and let me know.
Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
