Error trying to set up Fitbit Pay

[Redwoodniner]

Trying to set up wallet in a new Ionic and get this error message in a pop up window, "Please set up your sign-in options (Windows Hello or PIN)". Pressing "OK" (the only option) simply takes me back to the previous window and I cannot proceed to wallet. I have already set up a pin in Device Lock, which is enabled. I did the initial set up of the Ionic only a few hours ago and have tried to resolve this (access wallet) by restarting the Fitbit app, the computer, and the Ionic.So far, no luck. Thanks for any replies.

Moderator edit: title for clarity

[YojanaFitbit]

A warm welcome to the Community @Redwoodniner, great to see you here.

Thanks for this information and for the steps that you've tried to solve this, if you are still receiving an error when trying to set up your Wallet feature on your Ionic, please provide me with a screenshot of the error by following the steps in this post. 

In the meantime, I'd recommend verifying that you are doing the following:

1. Restart your Ionic
2. With your watch nearby, from the Fitbit app dashboard, tap or click the Account icon.
3. Tap or click the Wallet tile. 
4. Follow the on-screen instructions to add a payment card. In some cases, your bank may require additional verification. If you’re setting up Fitbit Pay for the first time, you’ll be prompted to set a 4-digit PIN code for your watch (if you haven’t already done so). Note that you also need to have Touch ID or a PIN code turned on for your phone.
5. After you’ve added a card, follow the on-screen instructions to turn on notifications for your phone (if you haven’t already done so) to complete the setup.

For more information, check the What should I know about Fitbit Pay? article.

Hope to hear from you soon.