Hello @Paulcripps thank you for bringing this to my attention, I'm glad to see you participating in our Community Forums again. Same for your @Rich_Laue. My apologies for the delayed reply.
@Paulcripps To avoid any misunderstanding and to provide you with accurate assistance regarding your concern, can you please let me know if you're referring to the active minutes that are recorded with your Ionic device or the exercise minutes? For more information and details of both features, please check: What are active minutes? and How do I track exercise and activity with my Fitbit device?. Also, as @Rich_Laue asked, can you please let me know if the manual tracking mode turns off when you're exercising? Please give as much details you can for a better understanding of your situation.
@Rich_Laue Thank you for your post, your question was helpful.
I'll be here.
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
