Exercise shortcut not working after update

[debr8264]

after new tracker update, exercise short cut doesn't work

[SilviaFitbit]

A warm welcome to the Community @debr8264. Thanks for the details mentioned. 

It's pretty weird that your exercise shortcut isn't working after the update. I would like you to restart your watch and then try using it again. Please reply to the following questions: 

- Does it stop working when you're in the middle of the exercise?

- Is it not working when you tap on it?

Keep me posted! 

[debr8264]

I did a factory reset and that worked.

[SilviaFitbit]

Thanks for getting back @debr8264. I'm glad to hear that after you performed a factory reset it worked. 😊 

I'll be around if you need further assistance. 

[Virybugarini]

Why I can't edit my shortcut list? I was able to do it long ago, and now, the fitbit app doesn't give an option to do it. 

[SilviaFitbit]

@Virybugarini A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

For Fitbit Ionic, Fitbit Sense, and Fitbit Versa series, all exercises are available in the Exercise app. Learn more about it by checking this article: How do I track my workouts with my Fitbit device? 

I'll be around if you have any additional questions.

[Melanie110]

Mine doesn't work when I tap the app.  Please advise.