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FITBIT Ionic Stopped Turning On

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‎08-02-2019 04:17 - edited ‎08-02-2019 06:16

‎08-02-2019 04:17 - edited ‎08-02-2019 06:16

I purchased my Ionic on June 8, 2018. I charged it and got it all set it up and running. On the first usage, it seemed that the battery went from 25% to flat fairly quickly. I set up the charging cable and left it to charge for a couple of hours. Over the course of that day, I could not get it to turn on. I tried holding the left button or any combination of the left and right buttons for 15 seconds on each attempt. I left it on the charger and a few hours went by and I decided to try it one more time and lo and behold, it booted up.

Fast forward to yesterday (August 1), it seemed to go quickly from 40% to totally flat. I put it on the charger overnight and it still will not turn on. I noticed this morning, that the unit is very hot to the touch. Not just warm, but to the point that it nearly burns my fingers.

I purchased this product at Best Buy (I cannot find the receipt). Do I take this to the store and try to get support there, or do I deal directly with Fitbit support?

 

I am located in Ontario, Canada.

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‎08-02-2019 04:39 - edited ‎08-02-2019 04:39

‎08-02-2019 04:39 - edited ‎08-02-2019 04:39

Call support.  My Ionic that I bought from BB in Florida on Dec 24th 2018 died about 13 months after purchase.  FB support was very nice about it and sent me a replacement unit that lasted 4 months and decided to call it a day.  I saw the Apple Watch 3 on clearance for $229 eventually went with that.  I check in periodically to see if FT figured out the issue with the Ionic that many have complained about to see if I can bring mine back to life as I was happy with the unit until it died for the second time.

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