Factory reset on Ionic won’t work

[Bramblepie]

So today my ionic app decided that the Bluetooth on my phone was off (it wasn’t)and refused to sync. I tried turning the Bluetooth on and off repeatedly, forced closed the app several times, deleted  and reloaded the app, turned mynionic on and off and rebooted my phone. None of the above worked, so I tried to factory reset my ionic, only to receive and error message saying, “data not cleared. Please sync and try again”. Ionic is now stuck on this screen, and even it weren’t I can’t sync! Any solution or is this now junk?

Moderator edit: updated subject for clarity 

[MarreFitbit]

It's nice to see you around the forums @Bramblepie!  Well, this usually happens when you performed a factory reset without before unpairing the device. Usually you should unpair your Ionic, forget Bluetooth (both Ionic and Ionic (Classic)) and perform the factory reset. To solve this issue follow these steps (some of them you already tried, but let's cover everything):

1. Unpair your Ionic.
2. Unpair from Bluetooth both Ionic and Ionic (classic).
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your Fitbit Ionic.

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below:

• Note that you can't set up your Fitbit device from your phone's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
• The Fitbit app needs to be updated. 
• The software on your phone is up to date. To see if an update is waiting to be installed:
  • iOS—Tap Settings > General > Software Update.
• The Bluetooth setting on your phone or tablet is on. To find it:
  • iOS—Tap Settings > Bluetooth.

After making sure about that, try setting up your Ionic again.

As you've might seen in the pink banner appearing in the Community Forums, we're aware of a Wi-Fi issue affecting Fitbit watches and scales. Setup, firmware updates, sync, and smartwatch app/music transfer may be affected. Our team is already working on a fix for this. 

I'll be around, keep me posted! 

[maxfay]

Unfortunately your recommendations did not help, are there any other options? I can send you to repair, I have 2 pieces, fitbit ionic and adidas .

[maxfay]

what is the way to recover after factory reset?

[SunsetRunner]

Mines the same crap after doing a factory reset I have nothing done everything mentioned in every part of this forum and still nothing... gimme back my money for this absolute crap product

[karbzkill]

Hi I started updating my fitbit ionic to the latest version and then my screen blacked out. I thought it ran out of battery as i was updating when i was out, on mobile data. I got home and left it to charge for the entire night. I double checked to see if the charger was clean. I woke up to this black screen, still. There is no light on at the back, either. I attempted to factory reset the device, multiple times - with no success. I really have no idea what to do. I think it is probably a software issue. Is there anything to be done?

[SunsetRunner]

Grab the Iconic a throw it in the bin as they wont fix it for you and throw up blockades to getting you a replacement... then never buy another fit**ahem** product againSent from my Samsung Mobile on the Telstra Mobile Network

[Traviskoto]

I have the same problem.... any resolution? Seems like the update did it to me too

[bigbluebear01]

Only reply I got was here is a coupon for another Fitbit.