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Feedback about Ionic - My experience

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‎03-28-2020 13:24 - last edited on ‎04-10-2020 12:07 by Fitbit Moderator

‎03-28-2020 13:24 - last edited on ‎04-10-2020 12:07 by Fitbit Moderator

Beyond unhappy that my $250 Ionic barely made it 15 months, and I won't be forking out that kind of dough every 15 months. 

All Fitbit offers you is 25% off a new one?  No thanks.

Tried all the trouble shooting tips.  Touchscreen not responsive.  Screens get stuck/stay on.  Now, no longer tracking sleep or steps, and, yes it's synced after turning Bluetooth off and on Yet again!

 

Moderator edit: Subject for clarity 

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‎04-10-2020 12:06

‎04-10-2020 12:06

Hi @TraciZ, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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‎04-10-2020 15:30

‎04-10-2020 15:30

I am in the same boat as you. I bought my Ionic July 2018. In the past month, the touch screen does not work most of the time. I have restarted it several times a day. For a while, each time I did that, the touch screen worked off and on. I was able to do a factory reset and thought that would help considering that is what is recommended. I did that and while the touch screen worked for maybe 2 days on and off, it now is hardly working and resets itself daily! Like 10 time each day! My husband has had his Garmin for 6 years with no issues. NONE!

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