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Ionic not tracking heart rate data

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‎03-30-2020 18:05 - last edited on ‎04-10-2020 15:51 by Fitbit Moderator

‎03-30-2020 18:05 - last edited on ‎04-10-2020 15:51 by Fitbit Moderator

The heart rate sensor leds on my Ionic are not on. I’ve tried restarting the watch, checked the settings to make sure heart rate was on, and even set the watch back to factory settings. Nothing is working

 

Moderator edit: Subject for clarity 

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‎04-10-2020 15:50

‎04-10-2020 15:50

Hello @Jackip, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Ionic before posting. If you haven't already done so, I recommend you to check the information that's specified on our help article: What factors can affect my heart-rate reading on my Fitbit device? and let me know if the issue persists.

 

Let me know if you have any additional questions, I'll be here ready to help you out. 

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