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Ionic not tracking or holding battery

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‎03-31-2020 07:52 - last edited on ‎04-10-2020 16:08 by Fitbit Moderator

‎03-31-2020 07:52 - last edited on ‎04-10-2020 16:08 by Fitbit Moderator

Over the last 30 days my tracker has stopped tracking heart rate and steps accurately and the charge lasts maybe 2 days max. I have followed all the steps to reset, clean the contacts (no sharp objects used cotton swabs as directed). What are additional things to check? I am hoping not to be disappointed in being told to buy another expensive watch that fails after 2 years (moved from Surge to Ionic due to watch bands breaking...). 

 

Moderator edit: Subject for clarity 

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‎04-10-2020 16:04

‎04-10-2020 16:04

Hello @cohlean, welcome to the Community Forums! My apologies for the delay in responding.

 

I appreciate all the details that were shared in your post and for troubleshooting your Ionic before posting, I understand how frustrating this situation can be for you. I was informed by our Customer Support team that they already provided you assistance with this situation, therefore, my best advice for you at this moment will be to contact them back directly if you require further assistance or if you have any additional questions about the outcome of your case.

 

Don't hesitate to contact me back if you need anything else. 

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