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Ionic Adidas not charging

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‎03-31-2020 14:29 - last edited on ‎04-10-2020 16:10 by Fitbit Moderator

‎03-31-2020 14:29 - last edited on ‎04-10-2020 16:10 by Fitbit Moderator

My Fitbit ran out of battery or so I thought, so I put it on charge but it does nothing.
I can't seem to get it to do anything even when I have on charge, all I have is a black screen.
Please can someone help with this?
Thanks, Lewis

 

Moderator edit: Subject for clarity 

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‎04-10-2020 16:09

‎04-10-2020 16:09

Hello @Trimz92,  welcome to the Community Forums! My apologies for the delay in responding.

 

I appreciate all the details that were shared in your post and for troubleshooting your Ionic before posting. I was informed by our Customer Support team that they already provided you assistance with this situation, therefore, my best advice for you at this moment will be to contact them back directly if you require further assistance or if you have any additional questions about the outcome of your case.

 

Don't hesitate to contact me back if you need anything else. 

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