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Feedback about Ionic - My experience

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‎05-25-2020 15:40 - last edited on ‎05-25-2020 19:49 by Fitbit Moderator

‎05-25-2020 15:40 - last edited on ‎05-25-2020 19:49 by Fitbit Moderator

Dear Fitbit Forum:

 

This weekend I used my fitbit while swimming, very shallow water and the screen/device stopped working. the fitbit started flashing the symbol and finally turned back on.  However, the touchscreen stopped working but the side buttons were ok.  Fastforward 2 days and not the screen is blurry, lines down the centre and the screen is now BLACK!

 

I was going to ask several questions about touchscreen issues and resolving not being able to shut off my fitbit via the device .... sadly, this is not the first time or issue i've had with the ionic nor does it seem i'm alone.  How disappointing - i've had my fitbit replaced via warranty for another similar issue, which did not involve a pool or water but similar screen issues. 


After 3 frustrating goes with the Ionic in 2 years, I will have to look elsewhere for another option as the flaw designs and issues are very unsatisfactory.  The software updates and device issues make for a disappointing experience on numerous occasions and levels.

 

good luck fitbiters!

 

Moderator Edit: Clarified subject

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‎05-25-2020 19:49

‎05-25-2020 19:49

Hi @Manning11, it's nice to see you again participating here in the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Ionic, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. 

 

Let me know if you have any additional questions, I'll be around.

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