Fitbit are seriously taking the biscuit

[Guy_Hawks]

I’m really annoyed about this, I have noticed nowadays you don’t buy an app once, you pay for it monthly, with so many subscriptions it’s stupid really because how many can the average person afford to have.

Anyway fitbit have now introduced a premium subscription which didn’t even exist when I bought my £219 Ionic Fitbit.

It use to give me full sleep details for e.g. where as now I have to pay a premium to access these details. I paid £219 for the full service when I bought my item, this shouldn’t even be legal, it’s basically a scam.

[PureEvil]

@Guy_Hawks,

Welcome to the community!

If you buy an iPod or iPhone, do you expect to get Apple Music for free instead of paying the monthly fee?  If not, why expect Fitbit Premium to be any different?

[Guy_Hawks]

It was freaking free when I bought it!!! That’s the point, I don’t expect all the extra stuff free, but the basic sleep info being restricted is a joke! When I paid so much for the device! IT WAS FREE WHEN I BOUGHT IT!!! So yes, I expect that basic info to stay free.

Regards
Richard Hawkins

[PureEvil]

@Guy_Hawks,

You'll have to excuse me because my sleep stats is not something that I look at that carefully, but I'll answer to the best of my ability.  I think one of two things is occurring.

First possibility: You may be confusing an older feature with a newer feature.  Fitbit used to include a number associated with Sleep that was called your sleep efficiency.  If you look at your sleep logs, you can click on one and see something like this:

You're right, that's no longer there, but I think it was just the percentage of time you were asleep.

The new statistic is called the Sleep Score, this is different from sleep efficiency, this is what it looks like for me:

The new stat is a combination of sleep efficiency, but also accounts for 'Deep and REM' and 'Restoration'.

Second possibility:  You actually had the feature, because you had premium...  A limited time, promotional version of premium, for three months.  In fact, if you go to the listing of the Ionic on the store, it tells you precisely that:

I believe that Premium was automatically enabled when you paired the tracker to your account, and it was automatically disabled, as you might imagine, when the '3-month free trial' expired.

The free trial was designed to allow you to evaluate if these are features that you'd want for that price point; this isn't the bait-and-switch characterization to which you allude.  It wasn't 'free when you bought it'.  It was a promotion, and it expired.

You still have access to the 'basic sleep info'.  I'm pretty sure that you don't need Premium to get duration of sleep and the amount of time in each stage (Awake, REM, Light, and Deep), that information is readily available on your sleep log.

I hope this helps.