Feedback about Ionic - My experience

[Starlord1]

There are so many messages on here related to the Ionic and how poor they are. Not fit for purpose. You'll get a year or two out of it tops.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Starlord1, welcome to the Community Forums!

Thanks for taking the time to share your thoughts about our Fitbit Ionic, I'm sorry to know that your personal experience with this specific device wasn't positive. We are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. 

I'll be around if you need anything else.

[NickCT]

I too have had significant issues with my Icon, along with my Charge, my Charge2 and now my wife's Charge4. The Charge series the issue has always been the band breaking, however the Icon is battery issues too. Mine completely stop working the other day, no power is getting to the battery to even do a reset. No options to repair and its out of warranty so nothing but a 35% off another purchase. In 4 years I'm $600 deep into fitbit and have 4 broken watches. I do like the product but longevity must improve. I have a 20 year old Timex that still works and it only cost $25, I would expect at least 5 to 10 years out of $300 watch.

[Starlord1]

I've decided to stop wasting my money. I've downloaded a great free app on
my phone that seems to count steps more accurately. I'll can still do my
10,000. I've even bought a new timex digital watch for £25.

[Starlord1]

Thanks for your reply. I will not be wasting my money on your products
anymore. They seem to have a 13 month life and that's it. People are
getting wise to it. My Ionic still looks brand new. I've really looked
after it but it's officially dead.