So, I've been stewing on this for a while, waiting for the right opportunity to express my ire with my Fitbit Ionic experience, and the crappy response I got from Fitbit in my attempt to be a loyal customer. So, it started when I purchased my first Fitbit Ionic in January 2018. I bought it as a holiday present for myself. I'm a teacher, so I don't have much. This was my one splurge for the year. I went to Best Buy and spent $286.15 to be exact for the watch. This is a lot for someone on a modest income. Anyway, I am very happy with my watch and I proceed to use it regularly. Then one day, on July 6, 2019, it fell apart. No warning, no prior issues, it just fell apart. I mean, the face separated from the watch completely. Unfortunately, I did not purchase the extended warranty, so I was given the option of buying another one at a discounted rate from Fitbit. Not wanting to leave the Fitbit community, I went and bought another one at Best Buy at a discount on 7/7/19. I spent $190.75. I attempted to purchase the extended warranty, but this was not offered because it was a price match with Target. Notice, in the space of 2 years, I spent $476.90 just Fitbit Ionic alone. That is a bit shy of $500. So, fast forward to the pandemic. I started having some problems around May 2020 with the band on the Ionic. On one side of the watch, the band was not staying in. I tried other bands to see if maybe it was a defective band, but, the others didn't work either. Now, any pull on the watch, and the band detaches then falls off my wrist. With everything being shut down, I hadn't been going anywhere, let alone to go to Best Buy to inquire about the issue. They have very strict social distancing rules. So, I called into Fitbit to see if they could help me with the issue. I was told that because the one warranty had expired, the best they could do was to offer me a 35% discount on another watch...the Ionic is not included on the list. So, if I were to go with the Versa 2, I would have to pay $116.97+tax for another watch. So, that would be 3 watches in less than 3 years from Fitbit to bring my total to well over $600. I say 3 watches because they had to send me a replacement on 9/29/19 for the one I bought on 7/7/19. Two months after I bought the replacement, it was not holding any charge. I am venting because instead of offering to fix the issue, Fitbit is asking that I buy another one of their defective watches. I am coming on here because it is my hope that someone from Fitbit would look into this matter and do the right thing. I consider myself to be a brand loyal person...I've been with the same cell phone company for over 20 years. When a company demonstrates to me that they value my loyalty as a customer, then I will stick with them through their rough patches. But, if a company is only in it for the money and could care less about their customers, then I predict they won't be around for very long, and I will blast them every opportunity I get. I would like for Fitbit to attempt to fix my watch. I don't need a replacement. I just need the area where the band latches into to be fixed. The watch works fine. I still wear it. However, I have to be careful that the band doesn't get separated if I move around too much.
Moderator Edit: Clarified subject
