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Feedback about Ionic replacement process

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‎08-17-2021 08:51 - last edited on ‎08-17-2021 13:47 by Fitbit Moderator

‎08-17-2021 08:51 - last edited on ‎08-17-2021 13:47 by Fitbit Moderator

My FitBit Ionic was 35 days old when I went swimming in the lake. Immediately stopped working. Amazon would not accept the return because it was past 30 days. FitBit had me send it back to California. That was a little over a month ago. They finally received it in their warehouse at 9:06am on Thursday August 11th, 2021. Every time I have contacted them they tell me they're working on it and to be patient. I have no patience left. This is absolutely ridiculous and not how customers should be treated. I will be cancelling my FitBit Premium subscription and will never buy another FitBit product again. I should've gone with the Apple watch.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-17-2021 10:55

‎08-17-2021 10:55

Hi @Lupdawg72  when your Ionic was received in the warehouse, they need time to verify that the correct pieces are returned and the RMA is the right one. I'm not sure how this all works, but have seen people mention it on the forums. Fitbit will be in touch with you. I asked a Fitbit moderator to stop by to address this with you.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-17-2021 14:03 - last edited on ‎05-22-2024 06:24 by Fitbit Moderator

In response to Odyssey13

‎08-17-2021 14:03 - last edited on ‎05-22-2024 06:24 by Fitbit Moderator

Hi there, @Lupdawg72. Thanks for stopping by to help our member, @Odyssey13.

@Lupdawg72 Thanks for the detailed information, and for taking the time to share your thoughts about the replacement process. As our friend mentioned, please take in mind that they'll proceed with the replacement process as soon as the return has been confirmed. However, I understand how you're feeling and I'm sorry you're having this experience. Every feedback shared in the forums helps us to evaluate our procedures and improve our services, your comments aren't the exception and will be passed along.

While I don't have access to your case, I've forwarded your posts to our Support team so they can look into your details and continue helping you with this matter. Let me recommend keeping the communication with them, so you can receive more updates about this process.

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