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Feedback about Ionic's replacement

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‎10-28-2019 23:18 - last edited on ‎10-29-2019 07:12 by Fitbit Moderator

‎10-28-2019 23:18 - last edited on ‎10-29-2019 07:12 by Fitbit Moderator

Hello

I got problem here with some of agent in live chat they agree to send the replacement of my ionic charger, after i send the picture. The another agent giving me reply to deliver the old charger and  i should pay the money for delivery and i am in temporary working in remote area which is to deliver package is very hard but when i got package from us the courier will walk 20 km from the courier center

 

i am so upset with the fitbit service because last week they sent the replacement without any requirement

and my product is under warranty if not will not wasting my time to complain

 

Moderator edit: Updated subject for clarity 

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‎10-29-2019 07:12

‎10-29-2019 07:12

@ricky12223 Welcome to the Community. 

 

Thanks for the details mentioned. Your feedback is appreciated, we're always working to provide you with the best Customer Service, these comments help us to continue improving. 

 

Sorry to hear that you experienced this. Our Support team reviews each case individually and the option provided is based in the Fitbit Warranty. I would recommend to reply to the case that you already have so they can follow up with you. 

 

I'll be around if you need further assistance. 

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‎10-30-2019 08:59

In response to SilviaFitbit

‎10-30-2019 08:59

Well some people who luckily only the replacement some are not
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