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Feedback about Ionic

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‎10-27-2020 23:28 - last edited on ‎10-30-2020 19:35 by Fitbit Moderator

‎10-27-2020 23:28 - last edited on ‎10-30-2020 19:35 by Fitbit Moderator

Hi 

I have a fitbit Ionic which has totally packed up once again Im on my 4th replacement and fitbit have agreed to replace it again but I can't get a delivery date off them why is there customer services so poor and why can't they reply to my emails never had this issue before there customer services used to be really good not anymore if you can't give me a delivery date atleast return my money all I'm expecting is what I'm due 

 

Moderator Edit: Clarified subject

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‎10-30-2020 19:35

‎10-30-2020 19:35

Hi @KarlH76, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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