Feedback about option given by Support

[JamaicaPhotogr]

I had an sync issue with my Ionic in August did the troubleshooting with the customer service rep. As we exhausted all the steps. Was sent a  replacement now 4 months later it has same issue. Call in go thru steps and was told to reboot my phone. If that doesn't work here is case number we will replace if doesn't solve problem. Call back speak to "Jack" the rep was told that I could have  a 25% discount or nothing at all. Asked to speak to supervisor was put on hold 2 times. Came back 1st time and way told that supervisor couldn't talk would send an email. Said no I require to speak to a supervisor or I will be contacting Corporate with my case number. Supervisor picks up but is the same person "Jack" that I was speaking to. Please share information to help with the right path to achieve a better outcome of this lack of service. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@JamaicaPhotogr Welcome to the Community. Thanks for sharing your experience with our Support team. 

I appreciate your feedback and comments, we're always striving to improve our services and watches. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

Your voice is being heard. We're actively reviewing your responses and providing feedback to our team to enhance your Fitbit experience.

I'll be around if you have any additional questions.