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Not updating steps and BPM

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‎12-13-2019 16:42

‎12-13-2019 16:42

Can anyone help? My ionic isn’t updating any info. I’ve tried resetting and shutting down without success

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‎12-14-2019 15:48 - last edited on ‎12-03-2024 05:14 by Fitbit Moderator

‎12-14-2019 15:48 - last edited on ‎12-03-2024 05:14 by Fitbit Moderator

@DaveW11 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to confirm that you restarted it following the tips mentioned in this article: How do I restart my Fitbit device? If you have but it's still not working, please perform a factory reset. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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