Feedback about option given

[Escott79]

I’ve had my Ionic less than 2 years and it messed up 3 days ago. It won’t track my steps, update, track sleep, or exercise. However the display works, I can receive calls, and most notifications other than my text messages (which stopped with the IOS update). Customer service was not much help. We restored it back to factory settings, restart, and battery test. This is my 3rd Fitbit device! I expected Fitbit to offer a better solution other than 25% off my next purchase. They don’t stand behind their products at all. After 3 days of no solution, I just purchased my first Apple Watch. Yes it’s more expensive but Fitbit left a horrible taste in my mouth. 

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@Escott79 Welcome to the Community. Thanks for getting in touch with us about this. 

I appreciate the time you took to share your experience with our Support team. We totally appreciate that you've been with us for 2 years, rest assure that our team reviews each case individually and the option provided is based in the Fitbit Warranty. If you have any question about the option you were given, you may want to reply to the case that already have. 

I'll be around if you have any additional questions. 

[Escott79]

Actually I had been a Fitbit customer for more than 2 years. This was my 3rd Fitbit device and I have upgraded every time. I have the Ionic and there’s nothing else to upgrade too. I see from the many post that I’m not the only one with these issues and with no solution from customer service. 

[SilviaFitbit]

@Escott79 Thanks for getting back. As mentioned before, our Support team will review each case and provide you with options based in the Fitbit Warranty. 

Hope you could give Fitbit another opportunity in the future.