Feedback for Ionic

[MikeSir]

I have an Ionic. It’s my third Fitbit device. Got it 14 months ago. Swam with it this past Friday. It stopped working.  Fitbit refuses to do anything but give me 25% off the purchase of a new one. Because it’s over 12 months.  So spend $300, use it for 14 months. Now spend another $300. But they will give me 25% off! Holy moly. Supported them for years. No longer. This Ionic was my last Fitbit. Very dissatisfied.

Moderator edit: Updated subject for clarity  

[SilviaFitbit]

@MikeSir Welcome to the Community. Thanks for taking the time to share your experience with our Support team. 

Your feedback is appreciated, we're always striving to improve our services offered. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions. 

[MikeSir]

$300 watch, using it exactly as it is intended, should last more than 14 months. It wasn’t abused or broken. Was used exactly as it should have been. It was my third Fitbit. I upgraded to the newest best one each time it came out. I will not be purchasing anymore since you won’t stand behind your product. 

[SilviaFitbit]

@MikeSir Thank you for getting back. I appreciate that you've shared how this situation has made you feel, we're always striving to improve our services offered. As mentioned before, each case is reviewed individually and the option you're given is based in the Fitbit Warranty. 

I'll be around if you have any additional questions.