Ionic screen not swiping

[jjsai]

I'm trying to swipe up or down on my Fitbit Ionic, and I can't. Everything else seems to work. It looks like the touch screen is no longer working. I have restarted the watch five times now. Any suggestions? I meant other than throwing it away. I got my Fitbit Ionic back in 2017. I don't think it is that old.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@jjsai Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate that you mentioned you got it back in 2017. Since, you've tried restarting it and it's still not working. I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

[Kateoreilly]

Hi, 

this is effecting me also. 

It only happened today and I’d really like to find the solution. 

I’ve soft restarted it several times but nothing has changed. I can’t swipe to start a factory restart and I’m worried about loosing all my data in the app. 
Again my Fitbit was purchased in 2017. Any help you can give me would be greatly appreciated.Thanks 

[Dgwp67]

Same problem but mine was purchased at end of 2019. If I can actually get to screen with exercise app it won’t start timing or let me set goal and some of the other apps are just don’t open. I’ve restarted numerous times and also tried changing clock faces but none of these have resolved the issue

[Tomaz32]

Same thing happened to my Ionic. I have just noticed it now that the touch screen doesn't work anymore.

I find it suspicious that more people have the exact same problem at the same time.

Bought in August 2018 which means it's still under 2 year limited warranty?

[Kateoreilly]

I spoke to Fitbit customer services yesterday. They said there was nothing that could be done if it didn’t work from a reboot and advised me to buy a new one! 😒 

annoying timing given it’s just passed its warranty period. 

[SilviaFitbit]

@Kateoreilly Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. Each case is reviewed individually and the option you were given is based in the Fitbit Warranty. If you have any questions about the option given, please reply back to the case that you have with them. 

@Tomaz32 and @Dgwp67 Hey there. Thanks for the details mentioned and the restart tried. I've shared your posts with our Support team and they will continue assisting you through email, please check your email inbox. 

I'll be around if you have any additional questions.