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Unable to sync device and display not turning on

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‎02-26-2020 05:32 - last edited on ‎02-28-2020 18:15 by Fitbit Moderator

‎02-26-2020 05:32 - last edited on ‎02-28-2020 18:15 by Fitbit Moderator

Trying to sync my Ionic to the app after the main clock face went blank.  when I swipe the face the other screens come up just not the clock face.  I tried to sync with my app and it just sits and spins for a long time.  suggestions?

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-26-2020 05:57

‎02-26-2020 05:57

UPDATE:  It pays to just read the forums before posting.  The reset procedure worked for me.  Good luck everyone...

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‎02-28-2020 18:14

In response to Robfromcanada

‎02-28-2020 18:14

Hi @Robfromcanada, welcome to the Community Forums! Sorry for the delay in responding.

 

I appreciate the information that was shared in your post, I'm really happy to know that a restart process resolved your concern. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family!

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