Firmware update failed

[Username103]

I was on vacation last week when my Ironic, wouldn't sync up to the Fitbit app.

I did a restart of my phone and ironic, it still wouldn't synch. A firmware upgrade was available so I launched it, it started downloading, then failed and never came back to life! Contacted support, they confirmed it was bricked!

Instead of an honest response "of we don't know how to write code that will revert to previous firmware if an update fails" I was offered a 20% discount for a replacement!

I made a promise to FitBit Support that I would advertise their product failures to the world and save innocent people from buying the biggest piece of smartwatch garbage. I've owned a Charge HR (worked except for wristband failures) , two Ironics, I should also mention I bought my partner a Charge 3 (special edition), the "special" was that it only synched the first day, had to be replaced. That's Special. So I went out and bought a Samsung Galaxy watch.

Hate someone and have money to throw away, buy them a FitBit! Do Your research and read their forums, nothing but "community guidelines" infractions if You share Your experience. Suppress the truth, You will see this original post from the FitBit forum copied and pasted on Youtube sites promoting FitBit. Have a Nice Day.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Username103 it's nice to see you again participating here in the Community Forums and to provide you with assistance regarding your Ionic concern.

Thank you for taking the time to share your thoughts and experience with us, I totally understand how frustrating was this matter for you. Let me share with you that Fitbit is always striving to improve our products and services, therefore, the information that was shared in your post is really helpful for us. Since you already contacted our Customer Support team regarding this situation, I recommend you to contact them back if you need more information and details regarding the resolution that was given by them. Also, for a better understanding of their response, please check our limited purchase warranty policies here. 

I'll be around if you need anything else, let me know if you have any additional questions.  

[Username103]

Do You seriously think they will offer a replacement?

Are You willing to compensate me for the time spent troubleshooting this garbage product?

Because if I told You I will update Your house to make it work better and in the process burnt it to the ground, would I be liable to restore it the way I found it?

Oh just buy another house I'll give You 20% off. What a deal.

I suggest Fitbit staff start sending out resumes it shouldn't be long before people wake up to the fraud.

Cheers

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@RicardoFitbit wrote:

Hi @Username103 it's nice to see you again participating here in the Community Forums and to provide you with assistance regarding your Ionic concern.

Thank you for taking the time to share your thoughts and experience with us, I totally understand how frustrating was this matter for you. Let me share with you that Fitbit is always striving to improve our products and services, therefore, the information that was shared in your post is really helpful for us. Since you already contacted our Customer Support team regarding this situation, I recommend you to contact them back if you need more information and details regarding the resolution that was given by them. Also, for a better understanding of their response, please check our limited purchase warranty policies here. 

I'll be around if you need anything else, let me know if you have any additional questions.  

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[RicardoFitbit]

Your prompt reply is appreciated @Username103, I'm happy to continue assisting you.

Sorry for the inconvenience experienced with the Fitbit products and our Support team, thanks for the time you took to share your thoughts with us. I assure you that we take in consideration all the feedback our users provide and we're working everyday to improve our products and services.

As a friendly reminder, you can always check our Returns and Warranty policies to understand better the response from our Support Team as per previously mentioned. The warranty is 1 year from the date of purchase, except if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, in that case, the warranty period is 2 years from the date of purchase.

I'll be around.