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Firmware update inquiry

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‎02-07-2018 04:35 - last edited on ‎02-17-2018 06:11 by Moderator Alum

‎02-07-2018 04:35 - last edited on ‎02-17-2018 06:11 by Moderator Alum

The Setting up of the Ionic appears that the app keeps loosing the bluetooth connection to the actual app.  But seems odd because the phone is showing that the bluetooth to the fitbit is actually fine.

 

Could anyone at Fitbit please see what is going on with the app on the Apple phones.  Is this a compatibility issue.  Several hours at trying to attempt set up for a simple device is just not good.

 

Still showing 50 mins to download at 21%..WTH

 

Moderator edit: Updated subject for clarity 

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‎02-17-2018 06:08 - edited ‎02-17-2018 06:10

‎02-17-2018 06:08 - edited ‎02-17-2018 06:10

 It's great to see you around, sorry for the delayed response @AusieGirl! 

 

If you're struggling with the firmware updateprocess please make sure to have a strong internet connection, make sure to use WiFi in order to make this process faster. I also would like to share owner's manual, hope it helps. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎02-17-2018 06:34

In response to MaginB

‎02-17-2018 06:34

Stick your watch on top of your router.

Fitbit built in WiFi adapter is pretty useless (as stated it needs a strong signal).

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