help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Iconic not connecting to phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2018 06:11

‎10-16-2018 06:11

So my 3yr old daughter got to my Iconic which had a pin code on it and she was playing with it and entered the pin too many times and it locked and had to be reset through my phone. However it wouldn’t let me reset the pin and so I tried removing the device from the Fitbit App and tried re-adding it and now the Iconic won’t connect or be added as a new device as it’s locked. 

Please help or there goes $400 down the drain. 

Best Answer
0 Votes
2 REPLIES 2

‎10-16-2018 07:49

‎10-16-2018 07:49

@Tkernick  Did you try restarting your Ionic?  Press and hold the left and the bottom right buttons until it restarts.  If that doesn't get you to a point where you can add the device back to your account, then I think you should contact Support. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎10-17-2018 18:58

‎10-17-2018 18:58

Hello @Tkernick, it's good to see you around in the forums. 

 

I'm sorry to see that you've been having trouble to reset the pin code, you can certainly try to restart the device, as @LZeeW mentioned. Sending your information to Customer Support I've been informed that you already have a case created with the Customer Support team and they're providing you assistance with this, please keep an eye on your inbox.

 

Keep us posted on the outcome.  

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes