How do I turn on GPS for Auto Run feature?

[Danihopkins]

Good afternoon,

i am still having issues with my Fitbit iconic, and this time it is with the auto run feature, I love that it has this feature however the gps did not turn on meaning that although I had the time I ran for it didn’t tell me my distance which is extremely disappointing.  How do i turn the gps on with auto run?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @Danihopkins, it's nice to see you here! After you start to run, the Exercise app opens to track your real-time stats, including heart-rate, pace, distance, and GPS route. Run tracking may take a few minutes to start. 

To track runs automatically:

1. On your device, open the Exercise app > Run. 
2. Tap the gear icon in the top left.
3. Find Run Detect and change the setting to On.
4. Find GPS and change the setting to On.
5. Press the back button to return to the exercise screen.

Customize various settings for each exercise type right on your device. For example, choose to: 

• Turn GPS on or off
• Automatically pause an activity when you stop moving (auto-pause)
• Receive alerts when you reach certain milestones during your workout (cues)
• Track runs automatically (run detect)
• Choose to keep the screen on during exercise (always-on screen)

To customize your settings:

1. On your watch, open the Exercise app.
2. Swipe through the list of exercises to find the one you want to customize.
3. Tap the gear icon in the top left and swipe up through the list of settings.
4. Tap a setting to adjust it.
5. When you're done, press the back button to return to the exercise screen.
6. Tap the exercise screen and then tap play icon to start the workout.

Let me know if there's anything else I may assist you with. 

[Danihopkins]

Hi there,

Yes I need help. For some reason on my app it says that it will auto recognise my run but not switch on the gps! How do I change this to ensure that gps turns on and actually tracks my runs, same as all of my auto recognise- bike etc. Please help
[image1.png]


Thank you

Danielle Hopkins

[Danihopkins]

Unfortunately this did not help. When I go on to the Fitbit app it states that for auto run it can not turn on gps, this is also the same statement for outdoor biking. How do I change this? 

[EdsonFitbit]

Hello @Danihopkins, thanks for the update.

I appreciate you attached an image but I'm unable to see it. I would recommend performing a restart to your Fitbit Ionic by following these steps. If this doesn't help, please be so kind to attach another image in order to provide further assistance.

We will be waiting for your response.