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Fitbit Iconic will not turn on not charge

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‎10-07-2018 14:59

‎10-07-2018 14:59

I have had the Fitbit Iconic for about 10 months. Hadn’t had any issues charging and turning on til now. Anyone have any suggestions?

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3 REPLIES 3

‎10-08-2018 02:13

‎10-08-2018 02:13

Have you tried restarting several times? If that doesnt work try a factory reset. If that doesnt fix it you will need to contact Support (link in my signature)

Restart your tracker

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-08-2018 11:06

In response to NellyG

‎10-08-2018 11:06

Are the contacts on the back of the tracker clean?  Without a good, clean, strong connection to the tracker, the charger won't be able to charge the device.

 

You can clean the contacts very easily by taking a toothpick and gently scraping the inside of the contacts.  This will get any dirt and debris out from the contacts and it will help with the connection issues between the Ionic and the charger.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎10-08-2018 12:46

‎10-08-2018 12:46

Hadde samme problemet etter 10mnd.

Fikk til slutt tilsendt ny gratis . Har akkurat pakket ut.

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