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Update oktober 2018

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‎10-07-2018 01:38

‎10-07-2018 01:38

I'm trying to update my Ionic since two days, it doesn"t work. It always stops and does not complete the update. I removed my Ionic, paired again, nothing works. It is also not possible to do a factory set up, so its all not working ???

Can somebody help me....

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6 REPLIES 6

‎10-07-2018 02:16

‎10-07-2018 02:16

I'm having a similar issue. Can't even pair my Fitbit to phone anymore...

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‎10-07-2018 02:40

‎10-07-2018 02:40

Same here. So mad. 

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0 Votes

‎10-08-2018 07:21

In response to Barbevolent74

‎10-08-2018 07:21

is is still not working ? Mine is not..

 

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0 Votes

‎10-08-2018 08:09

In response to esthertje69

‎10-08-2018 08:09

I had to factory reset mine. The. Forget device from Bluetooth. Reinstall phone and then update. Twice!!!!!! So far it seems to be ok but wow was I pissed.

Sent from my iPhone
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0 Votes

‎10-08-2018 08:32

In response to Barbevolent74

‎10-08-2018 08:32

i also cannot do a factory reset 

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0 Votes

‎10-08-2018 11:13

‎10-08-2018 11:13

Hello @esthertje69, I'm having problems understanding your first post. 

What do you mean by you removed your ionic. I hope it was only removed from your bluetooth menu and not your Fitbit account.

Your asking about a problem between your ionic and what type of device, phone, computer, iOS, Android, what?

 

Yes it is possible to do a factory reset using the buttons

 

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

 

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