help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Inonic not syncing after app upgrade

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-17-2017 05:18

‎10-17-2017 05:18

My FitBit Inonic hasn't synced since I updated the last Fitbit app a day ago! It says it is syncing but doesn't uodate the data on my iPhone 7 Plus running the latest ios update. What's up?

 

Best Answer
0 Votes
2 REPLIES 2

‎10-17-2017 06:11

‎10-17-2017 06:11

Interrupted communication. Reset the handshake @lcasparis, go to settings>blue tooth and forget your Ionic, when it rediscovers, reconnect.  If your 7+ doesn't "see" it, turn the mobile completely off and then back on should come up on the list as discovered now. Let us know how it goes.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer
0 Votes

‎10-17-2017 06:26

In response to wmchapman

‎10-17-2017 06:26

Turning both phone and Fitbit off, then back on fixed it.

Thank you,
Lamar Casparis
Although this is my personal account corporate disclaimers may apply...
Sent from my iPhone
Best Answer