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Fitbit Ionic Adidas Edition won't charge

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‎05-04-2020 11:28 - last edited on ‎05-05-2020 16:33 by Fitbit Moderator

‎05-04-2020 11:28 - last edited on ‎05-05-2020 16:33 by Fitbit Moderator

After the recent update (May 2020) my fitbit watch seemed fine. Went to bed, forgot the battery was low, and woke up to it being dead. Plugged in and connected the charging cable (for the first time after the update), and left it for 2 hours, still nothing - doesn't even say 0%. I've cleaned the terminals, tried holding the left and bottom buttons down for 20 seconds, and nothing happens. I just put it back on the charger and will check it in a few hours. If it doesn't power on, what next? 

 

Moderator edit: Updated subject for clarity

 

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‎05-05-2020 16:47

‎05-05-2020 16:47

@Craigerfit Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried prior to posting. 

 

I noticed you tried the troubleshooting posted on this article. If once your Ionic doesn't turn on when you remove it from the charging cable, please let me know and I can create a case on your behalf with our Support team. 

 

Looking forward to hearing back from you. 

 

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‎05-05-2020 16:50

In response to SilviaFitbit

‎05-05-2020 16:50

Thanks - it worked itself out. Guess it just had to charge longer.


Sent from my Samsung Galaxy smartphone.
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