Fitbit Ionic Battery heated up

[NaOH1]

I woke up about 3 AM two nights ago with a burning sensation on my wrist.  It turned out to be my Ionic.  It was quite hot.  Not enough to burn my skin, but hot to the touch.  I took it off and laid it on the bathroom counter top (granite) in case it got any hotter.  It was dead in the morning.  I called tech support and they are going to replace it (less than 2 years old).  My concern is if it will happen again.  Reminds me of the Samsung Galaxy problem, but not as drastic (no sparks, no flames).  Has anyone else experienced this?

[WendyB]

How are you charging it?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
Best Charging Practices

[NaOH1]

I use a wall plug AC to USB adapter (UL Listed) which came with my phone.  It has 2 USB ports on the back which is nice.  I charge my phone every night, and charge my Ionic using the provided charging cable about every 3rd or 4th day when the battery gets down to about 25%.  I take it off the charger as soon as it's done as I like to wear it 24/7.  I like the sleep tracking feature.  This particular night, I was travelling and had worked late so I took it off the charger before it was done charging (about 97%) and went to sleep.

[SilviaFitbit]

Welcome to the Community @NaOH1! Thanks for the details that you've shared regarding your Ionic. I'm happy to hear that you contacted our Support team and they are going to replace it. 

Our Fitbit trackers are tested before any released. However, if this happens again, you can always contact our Support team and they can assist you. 

Thanks for your advice @WendyB. 

Hope you can continue enjoying your Fitbit Ionic. I'll be around if you need further assistance. 

[Amcknight]

My Ionic started biting my wrist today, was so hot it left red marks on my arm. There was a clear liquid dripping from it when I removed it. I called Fitbit support and was told the only thing they could offer me was a 25% discount towards another one. This is my third device!!  The first one they replaced when the battery wouldn’t keep charge, the second they replaced because it wouldn’t sync with my phone. I can’t believe that after their device didn’t my arm and stopped working, all they would offer is a 25% discount. Never said they were sorry, never asked if I was okay, didn’t  sound at all surprised by my call and even admitted that the battery only lasts about a year and then the devise has to be replaced!  Anyone else had a similar issue?  I’ll be calling back to speak to a manager. This is not acceptable!! 

[SilviaFitbit]

A warm welcome to the Community @Amcknight. Sorry for the delayed reply. 

I appreciate that you've shared your experience in the Forums. 

I'm very sorry to see that you've experienced trouble with your Ionic. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback regarding the quality of Fitbit devices. 

I'll be around if you need further assistance. 

[westerl]

Mine bit the dust last night.  About 2 weeks ago, I started having difficulty charging my Ionic.  It acted up again yesterday.  I got the Fitbit diamond and then it died.  I hooked it up to a charging cable.  A few hours later it was really hot and dead.  Mine is passed the warranty.

[SilviaFitbit]

@westerl Hey there. Thanks for the details mentioned and the troubleshooting tried prior to posting. 

If you would like, I could create a case on your behalf with our Support team and they will explore your options. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

Catch you later!