Fitbit Ionic Blinking Logo

[Slensign]

I went to put on my Fitbit this morning and saw that it was blinking the fitbit logo. When I got to work I tried restarting my watch and doing a hard restart and nothing is working. My fitbit won't even off. It just keeps blinking the logo. It will sometimes bring a battery sign that says 0%. I'm not sure how it can be dead but still blinking the logo. I have tried plugging it in and restarting it but nothing. 

I have tried everything I could in the App such as changing the clock face and even deleting the app and signing back in. I finally removed my account from the app and tried to set the device back up but it won't even connect now. 

My finally move is to let it die and see it I can recharge it. My app said it updated Sept 30th and my only guess is that had something to do with. 

Any help would be appreciated. 

[SilviaFitbit]

@Slensign A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the troubleshooting tried and the details mentioned. Since you have tried the recommended troubleshooting but the screen is still not turning on, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[SCIonicuser]

Exactly the same thing happened to my Ionic watch this morning. When I called the help desk, she suggested I buy a new one! 

[SilviaFitbit]

@SCIonicuser Welcome to the Fitbit Community! Thank you for getting in touch about this. 

I appreciate that you mentioned you contacted our Support team. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. If you have any questions about the option given, please reply to the case that you have with them. 

I'll be around if you have any additional questions. 

[JimboMPS]

Same thing happened to me.  So frustrating.

.....on the phone with customer service for 45 minutes to factory reset the phone.  Never worked.  Still just getting the blinking diamond logo.. Been with Fitbit for years but thinking of throwing in the towel and going to the Apple Watch.  Any advice? 

[Robdegroot]

Same problem here. I deleted the app and signed in again. My phone does not recognize the fitbit ionic. What can you do?

[Robdegroot]

Solved. My girlfiend cleaned my fitbit. She said that the back ( where the three little “things” are), was very dirty. After cleaning everything works perfect again. Sorry if I was any trouble.

[SilviaFitbit]

@JimboMPS Welcome to the Fitbit Community. Thank you for getting in touch about this. 

I see where your disappointment is coming from. I've shared your post with our Support team and they mentioned you already have an open case with them, please continue the communication through email they'll be happy to assist. 

@Robdegroot It's nice to see you in the Fitbit Community. I appreciate the troubleshooting tried prior to posting. I'm glad to hear that it was resolved by cleaning your Fitbit. 

Feel free to post back if you have any additional questions. 

[eliotpister]

My nearly-new and immaculately cared-for FitBit ionic last night just started blinking the FitBit startup logo on and off in ten second intervals. It won't respond to a reboot sequence, it doesn't acknowledge the charger is plugged in (even though the battery was pretty full already), and is totally non-responsive to any button presses or screen-taps. It's just in this infinite loop of displaying the logo, waiting 10 seconds and turning off! The charging contacts on the back are clean, I didn't do anything that would damage the unit, and as far as I can tell, it's just totally packed it in.

This is my third FitBit in 2 years (I had a Charge 2 and Charge 3 previously), and I'm feeling like this could be the end of the road. Is there anything else I can do to rescusitate it? 

Thanks,

Eliot Pister.

[SilviaFitbit]

@eliotpister Welcome to the Fitbit Community. Thank you for the detailed information shared. 

I appreciate the troubleshooting tried prior to posting. Since you've tried some troubleshooting already but the Ionic is unresponsive, I took the liberty to share your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

Have a great week.