(Please note I posted this in the Android App forum as well - just want as many people as possible to see my solution)
I am a Pixel 2 XL owner who is on the Beta Android P right now. This matters as Pixel 2 owners aren't exactly "supported" per se with the Ionic, and also our OS is beta and not official release. This can simply on it's own cause apps to work a little oddly. I'm sharing this with others as I found a fix to my problem that did NOT require me to do a factory reset on my phone.
Read below 🙂
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So. This weekend I received the notice to update my Fitbit Ionic to the latest firmware. I did. Then I was asked to calibrate it (first time I've ever seen that). Well that is when things went wonky.
- First thing I noticed is that while it WOULD sync to the app, it would NOT fully sync. What I mean by that is that I have (2) Fitbits on the app - the Ionic and an Alta HR. So the Ionic would sync it's steps, but not include the synced Fitbit Alta HR steps. The app had both, and the Alta HR had both. The Iconic was refusing to do it.
- I also noticed that first time ever, the time on my Ionic was off by 2 minutes.
I did what many would do, I cleared cache on the Android app and synced again. I uninstalled and re-installed the Android App and synced again. Same results. So then I thought I would be clever and remove the Ionic from my Android App and add it back. Um. NOPE. I could NOT re-add it to the Android App. The app would act as if it was going through the process, and I'd type in the 4 digit code given by the Ionic and then the app would just stop. I went through all of the steps here I could find (turning bluetooth on and off, removing and trying to add it to the bluetooth, turning my phone on and off, turning the Ionic on and off, uninstalling and reinstalling the Android app...etc - and NOTHING)
So I waited. I went home. I reluctantly tried to sync it through the Windows 10 app on my pc at home. I was able to add the Ionic back to my account - but it STILL only would show it's documented steps and not pull in the right time, or the steps from the Alta HR earlier in the day.
I thought I would actually have to do a factory reset on my phone in order to get this all to work right - but I really really didn't want to do that. So I did a factory reset on the Ionic. (On the Ionic, go into settings, then reset) I left it plugged into my pc and it took nearly 2 hours or more to get all of the updates and new firmware. And guess what - it's working as it should. Syncing as it should. Including ALL steps. Has the right time. And in fact is faster. Syncing through the app as it should.
(AND I didn't have to reset anything on my phone)
I truly hope that this helps some folks out.
Jenn Walks / Fitbit Ionic, Charge 2, Alta HR / Android / Chrome OS / Windows
