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Fitbit Ionic - Logo Only Thing Showing

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‎07-27-2018 04:55

‎07-27-2018 04:55

Hi :-).  My Ionic is fully charged.  I can’t get it to sync correctly and the only thing it will do is bounce back and forth from logo to clock face then goes black.  It has been doing this since Tuesday.  The logo screen stays on for quite a bit then it’ll jump to clock face for less than a minute and then back to black.  Any suggestions?  TIA

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2 REPLIES 2

‎07-27-2018 06:22

‎07-27-2018 06:22

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎07-27-2018 07:12

In response to WendyB

‎07-27-2018 07:12

Hi!  I have restarted it multiple times lol.  It just doesn’t want to do anything.  When it is on clock face for the few seconds it is, the time is right but it won’t swipe and none of buttons work.  Unresponsive and then back to the black out.  It’s like it’s stuck in a rut.

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