Can't receive notifications on Fitbit Ionic

[pdub46]

 When I initialized my Ionic in December I received all text and email notifications.  I no longer have these options and after calls to the company I got no instructions which would solve the problem.  Any suggestions?

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @pdub46, it's nice to see a new member here! From the clock screen, hold the back button and then swipe to the quick settings screen. Make sure Notifications is set to On.

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app. 

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. 

If notifications aren’t working, force quit the Fitbit app and reopen it to sync your Fitbit device. Notifications should work as expected after your device syncs. If they don't, let's do the following:

1. From the Fitbit app dashboard, tap the Account icon >  your device image.
2. Tap Notifications.
3. Turn off all notifications
4. Turn off Bluetooth on your phone.
5. Restart your phone.
6. Restart your Ionic. 
7. Wait 10 seconds, and then turn it back on, phone and Bluetooth.
8. Open the Fitbit app, turn notifications back on and sync your Fitbit device.

If the issue persists, I'd recommend setting up your notifications again:

1. Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
   1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
   2. Find an option to forget the device.
2. Open the Fitbit app and set up notifications again.

Note that Fitbit Ionic and Fitbit Versa receive notifications while your phone is in Do Not Disturb, Quiet hours, or Driving mode, but your watch won’t vibrate or wake the screen. To view notifications, swipe down from the clock screen.