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Fitbit Ionic Recall Refund Not Received

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‎07-28-2025 21:32 - last edited on ‎07-29-2025 12:51 by Fitbit Moderator

‎07-28-2025 21:32 - last edited on ‎07-29-2025 12:51 by Fitbit Moderator

I registered for the Fitbit Ionic recall on 6/5/25. Fitbit disabled my device and the email I received stated that I would receive my $299 virtual prepaid mastercard within 3-6 weeks. It is approaching 8 weeks since my device was disabled, and I have not received my refund or any emails from Fitbit about the refund.
 
 
Moderator Edit: Personal info removed.
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‎07-29-2025 12:56

‎07-29-2025 12:56

Welcome to the Fitbit Community, @mikejrflores. I'm sorry to hear that you haven't received your Fitbit Ionic refund after 8 weeks of your device being disabled. Thank you for adding your reference number. I'll be happy to assist.

I noticed that you have already gotten in touch with our team and are receiving assistance.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

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