help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic Screen not displaying properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-16-2019 12:48 - last edited on ‎09-17-2019 07:10 by Fitbit Moderator

‎09-16-2019 12:48 - last edited on ‎09-17-2019 07:10 by Fitbit Moderator

Hi,

Out of no where today my fitbit ionic just stopped displaying properly, there was lines down the screen and I couldn't read anything. Its came back temporarily for about two hours and now is displaying blurred. I haven't used it in water today, the last time I went swimming was last week, aside from the fact it's supposed to be waterproof, but although it looks like water damage I dont know how this can be the case and only break today.

 

Also just realised I am logged in under my partner but my email to the account that the device is broken is

 

Steve

 

Moderator edit: Removed personal information 

Best Answer
0 Votes
4 REPLIES 4

‎09-17-2019 07:10

‎09-17-2019 07:10

Welcome to the Community @Charrr. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to restart your Ionic and check if the display works normally. If it doesn't have enough battery please fully charge it. Please let me know if you see condensation on the screen? 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎09-17-2019 08:03

In response to SilviaFitbit

‎09-17-2019 08:03

Hi I have restarted it.

It was fully charged yesterday and now has about 78% battery but cant see the screen properly.

Still not working.

Best Answer
0 Votes

‎09-19-2019 17:15 - edited ‎09-19-2019 17:18

In response to Charrr

‎09-19-2019 17:15 - edited ‎09-19-2019 17:18

Thanks for getting back @Charrr. I appreciate the restart you performed. In this case, I would like you to contact our Support team but you need to log into your account so they can further investigate it. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎09-19-2019 17:40

‎09-19-2019 17:40

Mine did this too while I was sitting on the couch. Since it was a replacement, albeit only 9 months old, I was told sorry nothing we can do, buy a new one at a discount from us(fat chance). Your device will likely fully stop working within a day or two. If you have warranty start a chat with them and they might replace it. 

Best Answer
0 Votes