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Fitbit Ionic Screen stopped displaying

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‎09-15-2020 02:53 - last edited on ‎09-16-2020 13:09 by Fitbit Moderator

‎09-15-2020 02:53 - last edited on ‎09-16-2020 13:09 by Fitbit Moderator

Help! My Fitbit Ionic screen has stopped displaying. There is still power. The screen displays but just a dark navy colour. The display works on restart (fitbit logo) and when first charged (0% charging) but nothing else. My app tells me the fitbit is charged and the green lights on the back still flicker however it is not able to sync or record steps.  I have had the watch since March 2019. Feels like I've lost my left arm. Any help appreciated. 

 

Moderator Edit: Clarified subject

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‎09-16-2020 13:08 - last edited on ‎10-17-2024 08:40 by Fitbit Moderator

‎09-16-2020 13:08 - last edited on ‎10-17-2024 08:40 by Fitbit Moderator

@MShack A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting, I understand how you feel without your Fitbit Ionic and I'll be glad to help you with this. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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